Terms of Service — RCH Connect

Clause 1

Acceptance of Terms and Legal Effect

These Terms of Service constitute the entire agreement between you and RCH ONLINE, LLC concerning your use of our website and services. By using any part of our digital platform, you expressly acknowledge that you have read and agree to be bound by all terms, conditions, and notices contained or referenced in this agreement. Your acceptance creates legally enforceable rights and obligations, and you represent that you have the legal authority to bind yourself and any entity on whose behalf you are acting to these terms.

1.1 Binding Agreement

These Terms of Service are a binding legal agreement. Your use of our website constitutes your electronic signature and your consent to be bound by these terms with the same force and effect as if you had signed a physical document. You acknowledge that electronic agreements are valid and enforceable under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and the Uniform Electronic Transactions Act (UETA) as adopted by the State of Utah. If you do not agree with any provision, your sole and exclusive remedy is to discontinue use immediately.

1.2 Updates and Modifications

We reserve the right, in our sole and absolute discretion, to modify, amend, supplement, or replace any part of these Terms of Service at any time without prior notice to you. When we make material changes, we will update the Effective Date and Last Updated date at the top of this page and post a prominent notice on our website. It is your responsibility to review these Terms of Service periodically for changes. Your continued use of our website and services following the posting of any revised terms constitutes your acceptance of those changes. If you do not agree to the revised terms, you must immediately stop using our website and services.

1.3 Reading and Understanding

You acknowledge that you have had a full and fair opportunity to read these Terms of Service carefully before using our website and services. You understand every provision of this agreement, and you accept each provision as fair, reasonable, and legally enforceable. If any provision is not clear to you, we encourage you to seek independent legal counsel before continuing to use our website. Your use of the website constitutes your acknowledgment that you have read, understood, and accepted every term without coercion, duress, or undue influence.

Clause 2

Eligibility and Authority to Use Services

Access to and use of the RCH Connect website and services is subject to eligibility requirements designed to ensure that all users have the legal capacity to enter into binding agreements and that our platform is used in compliance with applicable laws. By using our website, you represent and warrant that you meet every eligibility criterion set forth in this clause and that all information you provide to us is true, accurate, current, and complete.

2.1 Age Requirement

You must be at least eighteen years of age, or the age of majority in your jurisdiction of residence, whichever is higher, to use our website and services. By accessing our website, you represent and warrant that you meet this age requirement. Our website is not directed to children under the age of sixteen, and we do not knowingly collect personal information from children. If you are under the applicable age of majority, you must obtain verifiable parental or legal guardian consent before using our services, and you represent that such consent has been obtained and can be verified upon our request.

2.2 Legal Capacity

You represent and warrant that you possess the full legal capacity and authority to enter into this binding agreement. You are not barred from receiving services under the laws of the United States or any other applicable jurisdiction, and you are not listed on any United States government list of prohibited or restricted parties. If you are using our website on behalf of a corporation, partnership, limited liability company, government agency, or other legal entity, you represent and warrant that you have the full authority to bind that entity to these Terms of Service and that the entity accepts full legal responsibility for compliance with every term herein.

2.3 Prohibited Users

RCH Connect reserves the right to refuse service, terminate accounts, and block access to anyone for any reason at our sole discretion, without prior notice or liability. Individuals and entities who have previously been banned or restricted from using our website are prohibited from accessing our services in any manner, whether directly, indirectly, or through any intermediary. You agree not to attempt to circumvent any access restrictions we have placed on your use of the website.

Clause 3

Description of Services

RCH Connect is a technology services provider specializing in Computer Integrated Systems Design, Computer Systems Design and Related Services. Our core business involves the architecture, engineering, integration, optimization, and ongoing support of computer systems for businesses, organizations, and individual clients across various industries. This clause defines the nature and scope of the services we offer through our website and through direct professional engagements.

3.1 Core Service Categories

Our services include, but are not limited to: systems architecture design and planning; distributed systems engineering; high-availability infrastructure architecture; performance analysis and optimization; API and middleware engineering; legacy system assessment and modernization; cross-platform orchestration and integration; cloud, on-premise, and hybrid infrastructure design; network topology planning and optimization; security-first infrastructure design and assessment; technology consulting and strategic advisory services; and post-deployment monitoring, tuning, and support. The specific scope, deliverables, timeline, and pricing for any engagement shall be set forth in a separate written agreement or statement of work executed by both parties.

3.2 Website Functionality

Our website serves as an informational and communication platform. Through the website, visitors can learn about our service offerings, company background, and professional approach. The website provides a contact form through which prospective clients may submit inquiries, and it displays our contact details for direct communication via email at touch@rchconnect.autos or telephone at +1 (406) 643-2348. The website does not currently offer account registration, user authentication, subscriber features, or transactional e-commerce functionality. All professional services are contracted separately through direct engagement with our team.

3.3 Service Availability and Limitations

We make reasonable efforts to ensure that our website is accessible twenty-four hours a day, seven days a week. However, we do not guarantee uninterrupted, error-free, or secure access to our website at all times. The website may be unavailable during scheduled maintenance, unscheduled emergency maintenance, system upgrades, or events beyond our reasonable control including but not limited to network failures, denial-of-service attacks, hardware malfunctions, or force majeure events. We reserve the right to suspend, withdraw, discontinue, or change any part of our website or services without notice.

3.4 NAICS Classification

RCH ONLINE, LLC operates under North American Industry Classification System (NAICS) code 541512 — Computer Systems Design and Related Services. This classification encompasses establishments primarily engaged in planning and designing computer systems that integrate computer hardware, software, and communication technologies. Our services are aligned with this industry classification, and all professional work is performed in accordance with the standards, practices, and methodologies recognized within this field.

Clause 4

User Obligations and Responsible Use

Your use of the RCH Connect website and services is subject to certain obligations and standards of conduct designed to ensure a safe, secure, and lawful environment for all users. You agree to comply with every obligation set forth in this clause and to accept full responsibility for any violation thereof. Failure to adhere to these obligations may result in immediate termination of your access and may expose you to civil and criminal liability.

4.1 Lawful Use

You agree to use our website and services solely for lawful purposes and in strict compliance with all applicable international, federal, state, and local laws, statutes, ordinances, regulations, directives, and judicial orders. You shall not use our website to engage in, promote, facilitate, or encourage any activity that is illegal, fraudulent, deceptive, threatening, abusive, harassing, defamatory, invasive of privacy, or otherwise harmful to any person or entity. You bear sole responsibility for understanding and complying with all laws applicable to your use of our services.

4.2 Prohibited Conduct

The following activities are expressly prohibited on or through our website: uploading, transmitting, or distributing any malicious software, viruses, worms, Trojan horses, ransomware, spyware, or other harmful code; attempting to gain unauthorized access to our servers, databases, systems, or networks; conducting any form of automated data collection including scraping, crawling, harvesting, or mining without our prior written consent; interfering with or disrupting the operation of our website or the servers and networks connected to it; circumventing any security measures, access controls, or authentication mechanisms; impersonating any person or entity or falsely stating or misrepresenting your affiliation with any person or entity; and using our website to send unsolicited commercial communications, spam, chain letters, or pyramid schemes.

4.3 Accuracy of Information

You agree to provide only true, accurate, current, and complete information when submitting any form on our website, communicating with us by email or telephone, or providing any data in connection with a service engagement. You shall not submit information that is false, misleading, or fraudulent. You acknowledge that providing inaccurate information may affect our ability to respond to your inquiries and deliver services, and you agree that RCH Connect shall not be liable for any consequences arising from your provision of inaccurate, incomplete, or misleading information.

4.4 Reporting Violations

If you become aware of any violation of these Terms of Service, any unauthorized use of our website, or any security vulnerability, you agree to promptly report such matters to us at touch@rchconnect.autos. We take all reports seriously and will investigate them in accordance with our internal procedures. You agree to cooperate fully with any investigation we conduct and to provide us with any information you possess that may be relevant to the investigation.

Clause 5

Intellectual Property Rights

All content, materials, and features available on or through the RCH Connect website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, page layout, visual design, typography, software code, and the selection and arrangement thereof, are the exclusive intellectual property of RCH ONLINE, LLC or its content suppliers and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

5.1 Ownership of Website Content

RCH ONLINE, LLC owns and retains all right, title, and interest in and to the website, including all content, materials, source code, object code, databases, designs, and the look and feel of the website. No ownership rights are transferred to you by virtue of your access to or use of the website. All rights not expressly granted to you under these Terms of Service are expressly reserved by RCH ONLINE, LLC. The compilation of all content on our website is our exclusive property and is protected by United States and international copyright laws.

5.2 Trademarks and Trade Names

The name RCH Connect, the RCH Connect logo, the RCH ONLINE, LLC name, the domain name rchconnect.autos, and all related names, logos, product and service names, designs, taglines, and slogans used in connection with our website and services are trademarks and trade names owned by RCH ONLINE, LLC. You may not use, reproduce, distribute, display, or create derivative works of any of our trademarks or trade names without our prior express written permission. All other trademarks, product names, and company names appearing on our website are the property of their respective owners.

5.3 Limited License to Access

Subject to your strict compliance with these Terms of Service, RCH Connect grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use our website solely for your personal, non-commercial purposes, or for the purpose of evaluating and potentially engaging our professional services. This license does not include any right to: modify, adapt, or create derivative works of any website content; download, copy, or store any significant portion of the website content; use any data mining, robots, or similar data gathering or extraction methods; or use the website for any commercial purpose other than evaluating our services. This license may be terminated at any time at our sole discretion.

5.4 User-Submitted Content

By submitting any content, information, feedback, suggestions, or materials to us through our website, contact form, email, telephone, or any other channel — including but not limited to project requirements, business information, and technical specifications — you grant RCH ONLINE, LLC a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, adapt, publish, translate, and distribute such content for the purpose of providing our services, improving our website, and conducting our business operations. You represent and warrant that you own or have the necessary rights to grant this license and that your submissions do not violate the rights of any third party.

5.5 Digital Millennium Copyright Act Compliance

RCH Connect respects the intellectual property rights of others and expects its users to do the same. If you believe that any content on our website infringes your copyright, you may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our designated Copyright Agent with a written communication containing substantially the following information: a physical or electronic signature of the copyright owner or authorized agent; identification of the copyrighted work claimed to have been infringed; identification of the material that is claimed to be infringing; sufficient information to permit us to locate the material; your contact information; a statement of good faith belief that the use is not authorized; and a statement under penalty of perjury that the information is accurate. Notices should be directed to touch@rchconnect.autos.

Clause 6

Third-Party Links and External Resources

Our website may contain links to third-party websites, applications, services, or resources that are not owned, operated, or controlled by RCH Connect. These links are provided solely as a convenience and for informational purposes. The inclusion of any link does not constitute or imply our endorsement, sponsorship, approval, or recommendation of the linked site, its content, its operators, or any products or services offered through it.

6.1 No Control Over Third-Party Content

RCH Connect has no control over, and assumes no responsibility for, the content, privacy policies, terms of service, or practices of any third-party websites or services. You acknowledge and agree that RCH Connect shall not be responsible or liable, directly or indirectly, for any damage, loss, injury, or claim arising from or relating to your use of or reliance on any third-party content, goods, or services available on or through any third-party websites or resources. Your interactions with third-party websites are governed solely by their respective terms and policies, and you access them at your own risk.

6.2 Google Services Integration

Our website is hosted on Google Firebase Hosting and uses Google Fonts for typography. These services are provided by Google LLC, a third party not affiliated with RCH Connect except as our hosting and font delivery provider. Your browser may communicate directly with Google servers to load these resources. Google may collect technical information as part of providing these services. Your use of Google services through our website is subject to Google's applicable terms of service and privacy policy. RCH Connect makes no representations or warranties regarding Google's services, their availability, or their data handling practices.

6.3 Links to Our Website

You may link to our homepage at https://www.rchconnect.autos, provided that you do so in a way that is fair, legal, and does not damage or take advantage of our reputation. You may not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists. You may not establish a link to our website on any website that contains content that is illegal, offensive, obscene, defamatory, or otherwise objectionable. We reserve the right to withdraw linking permission without notice.

Clause 7

Disclaimer of Warranties

The RCH Connect website and all services, content, materials, information, and functionality provided on or through the website are made available to you on an as is and as available basis, without any representations, warranties, guarantees, or conditions of any kind, whether express, implied, statutory, or otherwise. To the fullest extent permitted by applicable law, RCH ONLINE, LLC expressly disclaims all warranties of any nature whatsoever.

7.1 No Implied Warranties

Without limiting the generality of the foregoing, RCH ONLINE, LLC specifically disclaims all implied warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, non-infringement, accuracy, completeness, reliability, availability, and any warranties arising from course of dealing, course of performance, or usage of trade. We make no warranty that the website will meet your requirements, achieve any intended results, be compatible or work with any other software, applications, systems, or services, operate without interruption, meet any performance or reliability standards, be error-free, or that any errors or defects can or will be corrected.

7.2 No Warranty Regarding Content Accuracy

While we strive to ensure that the content on our website is accurate, current, and complete, we make no representations or warranties of any kind regarding the accuracy, reliability, completeness, suitability, or timeliness of any content, information, or materials published on our website. The content on our website is provided for general informational purposes only and should not be relied upon as professional, technical, legal, financial, or any other form of advice. You acknowledge that any reliance upon any content or materials on our website shall be at your sole risk. We reserve the right to modify, update, or remove content from our website at any time without notice.

7.3 Technology and Security Disclaimer

We do not warrant that our website or its servers are free of viruses, malware, or other harmful components. While we implement commercially reasonable security measures, we cannot and do not guarantee that our security measures will be sufficient to prevent all unauthorized access, data breaches, or cyber attacks. You are responsible for implementing your own security measures, including using up-to-date antivirus software and practicing safe browsing habits, when accessing our website. You assume all risk associated with your use of the Internet generally and our website specifically.

Clause 8

Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall RCH ONLINE, LLC, its owners, members, managers, officers, directors, employees, agents, affiliates, contractors, successors, or assigns be liable to you or any third party for any indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages of any kind whatsoever, including but not limited to damages for loss of profits, loss of revenue, loss of data, loss of goodwill, loss of business opportunity, business interruption, computer failure or malfunction, or any other pecuniary loss, arising from or relating to your use of or inability to use our website or services, whether based on warranty, contract, tort, negligence, strict liability, statute, or any other legal theory, even if we have been advised of the possibility of such damages.

8.1 Monetary Cap on Liability

To the maximum extent permitted by law, and without limiting the generality of the foregoing disclaimer of consequential and indirect damages, the total aggregate liability of RCH ONLINE, LLC and its related parties for all claims, losses, damages, and causes of action of any kind whatsoever arising from or relating to these Terms of Service, your use of our website, or any services provided, whether in contract, tort, negligence, strict liability, or otherwise, shall not exceed the greater of: (a) the total amount of fees, if any, paid by you to RCH ONLINE, LLC during the twelve-month period immediately preceding the event giving rise to the claim; or (b) one hundred United States dollars (USD $100.00). The existence of more than one claim shall not enlarge this limit.

8.2 Allocation of Risk

You acknowledge and agree that the disclaimers of warranty and limitations of liability set forth in Clauses 7 and 8 of these Terms of Service represent a fair and reasonable allocation of risk between you and RCH ONLINE, LLC, and form an essential basis of the bargain between the parties. The limitations of liability set forth herein shall apply even if any remedy provided under these terms fails of its essential purpose. If any portion of this limitation of liability is found to be invalid or unenforceable for any reason under applicable law, then the aggregate liability of RCH ONLINE, LLC shall be limited to the maximum extent permitted by law.

8.3 Exceptions and Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of certain warranties, or the exclusion or limitation of liability for consequential or incidental damages. In such jurisdictions, the liability of RCH ONLINE, LLC shall be limited to the greatest extent permitted by the applicable law of that jurisdiction. Nothing in these Terms of Service shall exclude or limit our liability for death or personal injury caused by our gross negligence or willful misconduct, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

Clause 9

Indemnification

You agree to defend, indemnify, and hold harmless RCH ONLINE, LLC, its owners, members, managers, officers, directors, employees, agents, affiliates, contractors, successors, and assigns from and against any and all claims, demands, causes of action, lawsuits, investigations, proceedings, damages, losses, liabilities, judgments, settlements, awards, costs, and expenses of any kind, including without limitation reasonable attorneys' fees, expert witness fees, court costs, and investigation costs, arising out of or in any way connected with your use of our website and services, your violation of these Terms of Service, your violation of any applicable law or regulation, your infringement or misappropriation of any intellectual property or other right of any third party, or any dispute between you and any other user or third party.

9.1 Defense and Control of Proceedings

RCH ONLINE, LLC reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate fully with our defense of such claims. You shall not, in any event, settle any claim, action, or proceeding that affects RCH ONLINE, LLC without our prior written consent, which consent shall not be unreasonably withheld, conditioned, or delayed. Our failure to insist upon or enforce strict performance of any provision of this indemnification clause shall not be construed as a waiver of any provision or right.

9.2 Survival of Indemnification

The indemnification obligations set forth in this clause shall survive the termination, expiration, or cancellation of these Terms of Service, your cessation of use of our website, and any termination of your relationship with RCH ONLINE, LLC. This clause shall also survive any transfer, assignment, or succession of these Terms of Service or any rights or obligations hereunder. The indemnification provided herein is in addition to, and not in lieu of, any other remedies that may be available to RCH ONLINE, LLC under applicable law or in equity.

Clause 10

Termination of Access and Services

RCH ONLINE, LLC reserves the right, in its sole and absolute discretion, to terminate, suspend, limit, or restrict your access to and use of our website and services, in whole or in part, at any time and for any reason or for no reason, without prior notice, warning, or explanation, and without any liability to you whatsoever. This clause sets forth the circumstances, procedures, and effects of termination under these Terms of Service.

10.1 Grounds for Termination

Without limiting the generality of the foregoing, we may terminate or suspend your access if: (a) you breach any provision of these Terms of Service; (b) you engage in conduct that we believe, in our sole judgment, is harmful to RCH Connect, other users, or any third party; (c) you engage in fraudulent, illegal, or abusive behavior; (d) you fail to comply with any reasonable request or instruction from us regarding your use of our website; (e) we are required to do so by law, court order, or governmental directive; or (f) we decide, for any business or operational reason, to discontinue providing any part of our website or services, whether generally or in your specific geographic region.

10.2 Effect of Termination

Upon termination of your access for any reason: (a) your right to use our website and services shall immediately cease; (b) you shall immediately destroy any copies you have made of any portion of our website content; (c) any provisions of these Terms of Service that by their nature should survive termination shall survive, including without limitation ownership provisions, warranty disclaimers, limitations of liability, indemnification obligations, governing law provisions, and dispute resolution provisions; and (d) you shall remain liable for all obligations, debts, and liabilities that accrued prior to the effective date of termination. No refunds of any fees paid shall be provided upon termination, unless otherwise required by applicable law.

10.3 No Right to Access

Nothing in these Terms of Service shall be construed as conferring upon you a right, entitlement, or expectation of continued access to our website and services. Access to our website is a privilege, not a right, and may be withdrawn at any time without creating any contractual, property, or due process rights. You acknowledge that RCH Connect is a private entity and is not acting under color of state law, and that no constitutional or statutory right of access to private websites is recognized or created by these terms.

Clause 11

Governing Law and Jurisdiction

These Terms of Service and any dispute, claim, controversy, or legal action arising from or relating to them, their subject matter, their formation, their performance, or their breach — including non-contractual disputes and claims — shall be governed by, construed in accordance with, and enforced under the laws of the State of Utah, United States of America, without giving effect to any choice of law or conflict of law principles that would result in the application of the laws of any other jurisdiction.

11.1 Exclusive Jurisdiction and Venue

You irrevocably consent and agree that any legal action, suit, or proceeding arising out of or relating to these Terms of Service shall be brought exclusively in the state courts of the State of Utah sitting in Cache County, Utah, or the federal courts of the United States sitting in the District of Utah, and you hereby irrevocably consent and submit to the personal jurisdiction and venue of such courts. You waive any objection based on improper venue, lack of personal jurisdiction, or forum non conveniens. You agree that service of process may be effected in any manner permitted by applicable law or court rule.

11.2 Waiver of Jury Trial

To the fullest extent permitted by applicable law, you and RCH ONLINE, LLC each knowingly, voluntarily, and intentionally waive any right to trial by jury in any legal action, suit, or proceeding arising out of or relating to these Terms of Service or your use of our website and services. This waiver applies to any action or proceeding, whether sounding in contract, tort, statute, equity, or otherwise. You acknowledge that this waiver is a material inducement for RCH ONLINE, LLC to provide you access to our website and services, and that we have relied on this waiver in entering into this agreement.

11.3 Time Limitation for Claims

Any claim, cause of action, or legal proceeding arising from or relating to these Terms of Service or your use of our website and services must be commenced within one year after the claim or cause of action accrues, regardless of any statute of limitations or other law to the contrary. Any claim or cause of action not filed within this one-year period shall be permanently barred and waived. This contractual limitation period applies to all claims of any nature whatsoever and supersedes any longer limitation period that might otherwise apply.

Clause 12

Dispute Resolution and Arbitration

RCH Connect is committed to resolving disputes with its users in a fair, efficient, and cost-effective manner. To that end, this clause establishes mandatory procedures for the resolution of disputes arising under or relating to these Terms of Service. Please read this clause carefully, as it affects your legal rights and requires resolution of most disputes through binding arbitration rather than through court litigation.

12.1 Informal Dispute Resolution

Before initiating any arbitration or court proceeding, you agree to first contact us at touch@rchconnect.autos and attempt to resolve the dispute informally through good-faith negotiation. Your notice must include: your full name, contact information, a detailed description of the nature and basis of the dispute, the specific relief sought, and any supporting documentation. We will respond to your notice within thirty days and attempt to reach a mutually acceptable resolution. If the dispute is not resolved within sixty days of your notice, either party may proceed to initiate formal proceedings as set forth below.

12.2 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms of Service or your use of our website and services that cannot be resolved through informal negotiation shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted by a single neutral arbitrator mutually agreed upon by the parties, or appointed by the AAA if the parties cannot agree. The arbitration shall take place in Cache County, Utah, or at a mutually agreed location, or via video conference if all parties consent. The arbitrator shall have the authority to award any relief that a court of competent jurisdiction could award, including injunctive relief, and shall issue a reasoned written decision. The arbitrator's award shall be final and binding, and judgment on the award may be entered in any court having jurisdiction.

12.3 Class Action and Jury Trial Waiver

You and RCH ONLINE, LLC agree that any dispute resolution proceedings shall be conducted only on an individual basis and not in a class, consolidated, collective, or representative action. You expressly waive any right to participate in a class action lawsuit or class-wide arbitration. Unless both you and RCH ONLINE, LLC agree otherwise in writing, the arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If any court or arbitrator determines that this class action waiver is unenforceable for any reason, then the entirety of this arbitration provision shall be null and void.

12.4 Exceptions to Arbitration Requirement

Notwithstanding the foregoing arbitration requirement, either party may bring an action in a court of competent jurisdiction for: (a) claims seeking injunctive or other equitable relief to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights; (b) claims seeking to enforce an arbitration award; or (c) claims that qualify for determination in a small claims court of competent jurisdiction, provided that such claims are brought and maintained on an individual basis only. The parties agree that the state and federal courts in Cache County, Utah shall have exclusive jurisdiction over any such actions.

12.5 Arbitration Costs and Fees

Each party shall bear its own costs, attorneys' fees, and expenses incurred in connection with any arbitration proceeding, unless the arbitrator determines that applicable law permits the shifting of such costs to the losing party. The parties shall share equally the fees and expenses of the arbitrator and the administrative fees of the American Arbitration Association, unless the arbitrator orders otherwise. If you demonstrate that the costs of arbitration would be prohibitive compared to the costs of litigation, RCH Connect will pay as much of the arbitration filing, administrative, and arbitrator fees as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive.

Clause 13

Privacy and Data Handling

Your privacy is important to us. Our collection, use, storage, disclosure, and protection of any personal information you provide through our website or in the course of your interactions with RCH Connect are governed by our Privacy Policy, which is incorporated by reference into these Terms of Service. By using our website and services, you consent to the collection and use of your personal information as described in our Privacy Policy, a separate document available at a dedicated page on our website.

13.1 Incorporation of Privacy Policy

Our Privacy Policy is an integral and inseparable part of these Terms of Service. You acknowledge that you have read our Privacy Policy and that you understand how we handle personal information. In the event of any conflict between the provisions of these Terms of Service and the Privacy Policy with respect to data handling practices, the Privacy Policy shall govern. Nothing in these Terms of Service shall be construed to limit or waive any rights you may have under applicable data protection laws.

13.2 Electronic Communications Consent

By providing your email address to RCH Connect — whether through our contact form, direct email, telephone communication, or any other means — you consent to receive electronic communications from us. These communications may include responses to your inquiries, service-related notifications, updates regarding our terms and policies, and, with your separate consent, marketing and promotional messages. You may withdraw your consent to marketing communications at any time by following the unsubscribe instructions in any marketing email or by contacting us directly. You may not opt out of service-related communications while you maintain an active engagement or inquiry with us.

13.3 Data Security Cooperation

While we implement commercially reasonable security measures to protect your personal information, you acknowledge that no method of electronic storage or transmission over the Internet is entirely secure. You agree to cooperate with us in maintaining the security of your information by not sharing sensitive data through unsecured channels, by verifying the authenticity of communications purporting to be from RCH Connect before responding with personal information, and by promptly notifying us at touch@rchconnect.autos if you suspect any unauthorized access to or breach of your information in connection with our website or services.

Clause 14

General Provisions

This clause contains miscellaneous provisions that govern the application, interpretation, and enforcement of these Terms of Service. These provisions are integral to the agreement and apply to every other clause, regardless of subject matter. The captions and headings in these Terms of Service are for convenience and reference only and shall not affect the construction or interpretation of any provision.

14.1 Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or supplemental terms published by RCH Connect on our website, constitute the entire agreement and understanding between you and RCH ONLINE, LLC concerning your use of our website and services. These terms supersede and replace all prior and contemporaneous agreements, understandings, representations, warranties, and communications, whether oral or written, between you and RCH ONLINE, LLC relating to the subject matter hereof. No course of dealing, course of performance, or usage of trade shall modify or supplement these terms.

14.2 Severability

If any provision of these Terms of Service is found by a court, arbitrator, or other tribunal of competent jurisdiction to be invalid, illegal, void, or unenforceable under any applicable law, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, preserving as closely as possible the original intent and economic effect of the provision. If such modification is not possible, the invalid provision shall be severed from these Terms of Service, and the remaining provisions shall continue in full force and effect without being impaired or invalidated in any way. The invalidity of any provision in a particular jurisdiction shall not affect the validity of that provision in any other jurisdiction.

14.3 No Waiver

No failure or delay by RCH ONLINE, LLC in exercising any right, power, or privilege under these Terms of Service shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or privilege preclude any other or further exercise thereof or the exercise of any other right, power, or privilege. No waiver of any provision of these Terms of Service shall be effective unless it is in writing and signed by an authorized representative of RCH ONLINE, LLC. A waiver of any breach or default shall not constitute a waiver of any subsequent breach or default of the same or any other provision.

14.4 Assignment

You may not assign, transfer, sublicense, delegate, or otherwise dispose of any of your rights or obligations under these Terms of Service, whether voluntarily, involuntarily, by operation of law, or otherwise, without the prior express written consent of RCH ONLINE, LLC. Any purported assignment, transfer, or delegation in violation of this provision shall be null and void. RCH ONLINE, LLC may freely assign, transfer, or delegate these Terms of Service or any of its rights and obligations hereunder, in whole or in part, without your consent and without notice to you, including in connection with a merger, acquisition, reorganization, sale of all or substantially all of its assets, or other corporate transaction.

14.5 Force Majeure

RCH ONLINE, LLC shall not be liable for any failure or delay in performing its obligations under these Terms of Service to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to: acts of God; natural disasters including earthquakes, floods, hurricanes, tornadoes, fires, and epidemics or pandemics; war, terrorism, civil unrest, riots, or insurrection; governmental actions, sanctions, embargoes, or regulatory changes; failure or interruption of public or private telecommunications networks, Internet infrastructure, or utility services; cyber attacks, denial-of-service attacks, or other malicious third-party interference; and labor disputes, strikes, or lockouts. In the event of a force majeure condition, the time for performance shall be extended for a period equal to the duration of the condition, and we shall use commercially reasonable efforts to resume performance as promptly as practicable.

14.6 Relationship of the Parties

Nothing in these Terms of Service shall be construed to create, and the parties do not intend to create, any partnership, joint venture, employer-employee, principal-agent, or franchisor-franchisee relationship between you and RCH ONLINE, LLC. You have no authority, express or implied, to bind RCH ONLINE, LLC to any contract, agreement, commitment, representation, or warranty of any kind, or to incur any debt, liability, or obligation in the name of or on behalf of RCH ONLINE, LLC. Our relationship with you is solely that of an independent contractor providing access to a website and professional services as described herein.

14.7 Notices

Any notice, request, demand, consent, or other communication required or permitted under these Terms of Service shall be in writing and shall be delivered: (a) if to RCH Connect, by email to touch@rchconnect.autos or by certified mail, return receipt requested, to RCH ONLINE, LLC, 688 S 480 W, Providence, Utah 84332-9013, United States of America; and (b) if to you, by email to the email address you have provided to us, or by posting on our website. Notice shall be deemed effective upon sending if by email, or three business days after mailing if by certified mail. You are responsible for keeping your contact information current with us.

14.8 Interpretation

For purposes of interpretation, these Terms of Service shall be construed as a whole and in accordance with their fair meaning, without any presumption or rule of construction against the drafter. The use of the word including shall be deemed to mean including without limitation unless the context clearly indicates otherwise. The use of the singular includes the plural and vice versa, and the use of any gender includes all genders, wherever the context so requires. The enumeration of specific examples, rights, or remedies shall not be construed as excluding or limiting any other examples, rights, or remedies that may be available under these terms or applicable law.

14.9 Electronic Contracting

You acknowledge and agree that these Terms of Service are an electronic contract and that your use of our website constitutes your electronic signature, which has the same legal force and effect as a handwritten signature. You agree that all electronic notices, disclosures, and communications from RCH Connect satisfy any legal requirement that such communications be in writing. You waive any defense based on the electronic form of this agreement or the absence of a physical signature. A printed version of these Terms of Service and any related electronic communications shall be admissible in judicial, arbitration, or administrative proceedings to the same extent as business records originally generated and maintained in printed form.

Clause 15

Professional Services Engagements

While these Terms of Service govern your use of our website, the provision of professional services — including systems architecture, infrastructure design, integration engineering, consulting, and any other computer systems design and related services — is subject to separate contractual agreements. This clause describes the relationship between these Terms of Service and the professional services agreements that may be entered into between you and RCH ONLINE, LLC.

15.1 Separate Agreements

Any engagement for professional services shall be governed by a separate written agreement — including but not limited to a Master Services Agreement, Statement of Work, Letter of Engagement, Service Order, or Proposal — executed by authorized representatives of both parties. Such separate agreements shall set forth the specific scope of services, deliverables, timelines, milestones, fees, payment terms, warranties, limitations of liability, confidentiality obligations, intellectual property provisions, and any other terms relevant to the professional engagement. In the event of any conflict between these Terms of Service and a separate professional services agreement, the terms of the professional services agreement shall govern with respect to the subject matter of that engagement.

15.2 No Obligation to Engage

Nothing in these Terms of Service, your use of our website, or any communication with RCH Connect shall obligate either party to enter into a professional services engagement. The submission of an inquiry through our website does not create a client relationship and does not obligate RCH Connect to provide any services. A client relationship is only established upon the mutual execution of a written professional services agreement. RCH Connect reserves the right to decline any engagement for any reason or for no reason, and we may conduct due diligence, conflict checks, and capacity assessments before accepting any engagement.

15.3 Confidentiality in Professional Engagements

In the course of evaluating a prospective engagement, you may share confidential or proprietary information with RCH Connect. We treat all prospective client communications with professional discretion. However, a formal duty of confidentiality arises only upon execution of a non-disclosure agreement or a professional services agreement containing confidentiality provisions. We encourage prospective clients to execute an NDA before sharing highly sensitive business information. Any information you share with us prior to execution of a confidentiality agreement is shared at your own discretion and risk.

Clause 16

Contact Information and Inquiries

RCH ONLINE, LLC is committed to providing clear, accessible, and responsive channels of communication for users who have questions, concerns, or feedback regarding these Terms of Service, our website, or our professional services. This clause sets forth our official contact information and the procedures for submitting inquiries and legal notices.

16.1 Primary Contact Channels

You may contact RCH Connect through any of the following official channels. For general inquiries, service requests, and support matters, please email us at touch@rchconnect.autos. Our business telephone number is +1 (406) 643-2348, and calls are generally answered during standard business hours, Mountain Time. For postal correspondence, our mailing address is RCH ONLINE, LLC, 688 S 480 W, Providence, Utah 84332-9013, United States of America. Our website is available twenty-four hours a day at https://www.rchconnect.autos, and our contact form is available on the homepage for convenient electronic inquiry submission.

16.2 Legal Notices and Service of Process

Any legal notices, including notices of dispute, demands for arbitration, subpoenas, summonses, complaints, or other legal documents, must be served on RCH ONLINE, LLC at our registered business address: 688 S 480 W, Providence, Utah 84332-9013, United States of America, with a copy sent via email to touch@rchconnect.autos. Service of process shall not be deemed effective unless delivered in accordance with applicable rules of civil procedure. Our registered agent for service of process in the State of Utah is available through the Utah Division of Corporations and Commercial Code business registry.

16.3 Response Times and Expectations

We endeavor to acknowledge all inquiries received through our contact form or email within one business day of receipt. Substantive responses to inquiries are generally provided within two to five business days, depending on the complexity and nature of the inquiry. Response times may be longer during holidays, periods of high inquiry volume, or circumstances beyond our reasonable control. If you do not receive a response within five business days, we encourage you to follow up, as technical issues may occasionally affect email deliverability.

Clause 17

Accessibility and Non-Discrimination

RCH Connect is committed to making our website accessible to all users, including individuals with disabilities. We strive to adhere to recognized accessibility standards and to design our website and services in a manner that promotes equal access and opportunity. This clause outlines our accessibility commitments and non-discrimination policies with respect to the provision of our services.

17.1 Web Accessibility Commitment

We are committed to maintaining a website that is accessible to individuals with disabilities in accordance with the Web Content Accessibility Guidelines (WCAG) published by the World Wide Web Consortium (W3C). While we cannot guarantee that every page conforms to every success criterion at every level, we make ongoing efforts to ensure that our website provides a meaningful and functional experience for users of assistive technologies. This includes, where feasible, the use of semantic HTML markup, appropriate heading structures, descriptive link text, alt attributes for images, sufficient color contrast, keyboard-navigable interfaces, and accessible form controls.

17.2 Non-Discrimination Policy

RCH ONLINE, LLC does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, gender identity or expression, sexual orientation, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law in the provision of our services. This non-discrimination policy applies to all aspects of our relationship with clients, prospective clients, website visitors, and members of the public. We are an equal opportunity service provider and employer.

17.3 Reporting Accessibility Concerns

If you encounter any accessibility barriers when using our website, or if you have suggestions for how we can improve the accessibility of our digital presence, we encourage you to contact us at touch@rchconnect.autos. Please describe the specific barrier you encountered, the page or feature involved, the browser and assistive technology you were using, and any other relevant details that may assist our investigation. We take accessibility reports seriously and will endeavor to address identified barriers in a timely manner.

Clause 18

Acknowledgment and Acceptance

By accessing and using the RCH Connect website and services, you expressly acknowledge and agree to the following declarations, which constitute an integral part of the binding agreement between you and RCH ONLINE, LLC.

18.1 Acknowledgment of Reading

You acknowledge that you have carefully read and fully understand every provision of these Terms of Service. You have had a full and fair opportunity to review these terms, to ask questions, and to seek independent legal counsel regarding their meaning and effect before using our website. Your use of our website constitutes your acknowledgment that no promise, representation, warranty, or inducement not expressly set forth in these terms has been made to you, and that you are not relying on any such promise, representation, warranty, or inducement in entering into this agreement.

18.2 Voluntary Agreement

You acknowledge that your agreement to these Terms of Service is made freely and voluntarily, without any coercion, duress, undue influence, or economic compulsion. You are entering into this agreement with full knowledge of its legal consequences and with the intention of being legally bound by its terms. You further acknowledge that you have the right and the ability to decline to use our website if you do not agree with any provision herein, and that your continued use after having the opportunity to review these terms constitutes a knowing and voluntary acceptance.

18.3 Effective Date and Contact for Questions

These Terms of Service are effective as of the date set forth at the top of this page and shall remain in full force and effect until superseded by a revised version. If you have any questions, comments, or concerns about these Terms of Service — including questions about their interpretation, scope, or application to your specific circumstances — please do not hesitate to contact us at touch@rchconnect.autos. We welcome your inquiries and are committed to transparency and clarity in our legal agreements. Our postal address is RCH ONLINE, LLC, 688 S 480 W, Providence, Utah 84332-9013, United States of America, and our telephone number is +1 (406) 643-2348.